Return Policy

At Nazstones.com, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your stone jewelry purchase, we're here to help.

Return Policy: We offer a hassle-free return policy, allowing you to return your purchase within 15 days of the delivery date for a full refund or exchange. Please note that the following conditions apply:

  1. Eligibility: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.

  2. Initiating a Return: To initiate a return, please contact our customer support team at info@nazstones.com within 15 days of receiving your order. Our team will guide you through the return process and provide you with a return authorization (RA) number.

  3. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

  4. Refund or Exchange: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. If you opted for an exchange, we will ship the replacement item to you promptly.

Non-Refundable Items: Please note that certain items are not eligible for return or refund, including:

  • Customized or personalized items
  • Earrings (for hygiene reasons)

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund. We may require photo evidence of the damaged or defective item for our records.

Contact Us: If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer support team at info@nazstones.com. We're here to help!

Policy Last Updated: 22/2/2024